At Madiyaon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please read the following policy carefully to understand your rights and responsibilities.
1. Return Eligibility
Time Frame: You may return products within 30 days of receipt for a full refund or exchange.
Condition: Items must be in their original condition, unused, and in the original packaging. We cannot accept returns on items that have been worn, altered, or damaged.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Customized or personalized products.
Final sale or clearance items.
Gift cards.
3. Return Process
Initiate a Return: To start a return, please contact our customer service team at support@madiyaon.com with your order number and reason for the return.
Shipping: Once your return is approved, we will provide you with a return shipping address. You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
Packaging: Ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
4. Refunds
Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. You will receive an email notification once your refund has been issued.
Original Payment Method: Refunds will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Shipping Costs: Original shipping costs are non-refundable, except in cases where we made an error with your order or the item was defective.
5. Exchanges
Process: If you wish to exchange an item for a different size, color, or style, please contact our customer service team at support@madiyaon.com. We will guide you through the exchange process and help ensure that you receive the correct item.
Shipping for Exchanges: You are responsible for the cost of return shipping for exchanges unless the item is defective or we made an error with your order.
6. Damaged or Defective Items
Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Resolution: We will arrange for a replacement or issue a full refund, including any shipping costs, for damaged or defective items.
7. Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team:
Email: support@madiyaon.com
Thank you for shopping with Madiyaon. We appreciate your business and are committed to ensuring your satisfaction with our products and services.
